2026 · Case study
Starvio
WhatsApp-native review platform that grows Google ratings and catches unhappy customers first.
- Role
- Product & full-stack developer
- Timeline
- Ongoing
- Year
- 2026
- Stack
- 4 tools
StarvioOverview
A review-management SaaS for Indian local businesses — restaurants, clinics, salons, pharmacies and auto service centres. Customers are enrolled with a branded QR standee, then asked for feedback over WhatsApp; a Smart Review Funnel sends happy customers to Google and routes unhappy ones into a private dashboard the owner can resolve before anything goes public.
Built with
The problem
Local businesses live or die by their Google rating, but asking for reviews is manual and risky — chase everyone and you invite the bad ones too. Email review requests are mostly ignored, and negative feedback lands publicly before the owner ever hears about it.
The approach
Built the Smart Review Funnel: 4–5 star ratings go straight to Google, 1–3 star feedback is captured privately instead.
Automated review requests over the official WhatsApp Business API, where open rates beat email by a wide margin.
Shipped a branded QR standee flow so staff can enrol customers at the counter in one scan — no app, no typing.
Built the owner dashboard for ratings, private feedback and multi-location businesses, with self-serve plans and a free trial.
Results
95%+
WhatsApp open rate
2 min
Setup, no code required
Live
In production with paid plans